Ixesha elide, icandelo letekhnoloji yokuthengisa liye lahlula imbali yaba "ngaphambi kobhubhane" kunye "nasemva kobhubhane."Eli nqaku ngexesha libonisa utshintsho olukhawulezayo nolubalulekileyo kwindlela abathengi abasebenzisana ngayo namashishini kunye neenkqubo ezisetyenzisiweyo ngabathengisi, abanini beendawo zokutyela kunye namanye amashishini ukuba aqhelane nemikhwa yabo emitsha.Kwiivenkile ezithengisa ukutya, iikhemesti, kunye neevenkile ezinkulu zesebe, lo bhubhani sisiganeko esiphambili esiqhuba ukukhula okubonakalayo kwemfuno yee-kiosks zokuzisebenzela kunye ne-catalyst yezisombululo ezitsha.
Nangona ii-kiosks zokuzisebenzela zaziqhelekile ngaphambi kobhubhane, uFrank Anzures, umphathi wemveliso e-Epson America, Inc., ubonisa ukuba ukuvalwa kunye nokungena ekuhlaleni kuye kwabangela ukuba abathengi banxibelelane neevenkile kunye neeresityu kwi-Intanethi-ngoku bazimisele ukuthatha inxaxheba ngokwedijithali- iivenkile.
“Ngenxa yoko, abantu bafuna iindlela ezahlukeneyo zokukhetha.Baqhele kakhulu ukusebenzisa itekhnoloji kunye nokuhamba ngesantya sabo-kunokuba bathembele kwabanye, "utshilo uAnzures.
Njengoko abathengi abaninzi besebenzisa ii-kiosks zokuzinceda kwixesha lasemva kobhubhani, abarhwebi bafumana ingxelo ethe kratya kwiintlobo zamava abathengi abawakhethayo.Ngokomzekelo, i-Anzures yathi abathengi bavakalisa ukhetho lonxibelelwano olungenamvisiswano.Amava omsebenzisi akanakuba nzima kakhulu okanye awoyikise.I-kiosk kufuneka ibe lula kubathengi ukuba bayisebenzise kwaye kufuneka ikwazi ukubonelela ngeempawu ezifunwa ngabathengi, kodwa akufuneki kubekho ukhetho oluninzi kangangokuba amava ayabhidisa.
Abathengi nabo bafuna indlela yokuhlawula elula.Kubalulekile ukudibanisa inkqubo yakho ye-terminal ye-self-service kunye neqonga lokuhlawula elisebenza ngokupheleleyo elenza ukuba abathengi basebenzise amakhadi okuthenga ngetyala okanye ebhanki, amakhadi angenakuqhagamshelwa, iiwallet eziphathwayo, imali, amakhadi esipho, okanye ezinye iintlawulo abazithandayo Indlela yokuhlawula.
Ukongezelela, kubalulekile ukukhetha iirisithi zephepha okanye iirisithi ze-elektroniki.Nangona kuya kuxhaphaka ukuba abathengi bacele iirisithi ze-elektroniki, abanye abathengi basakhetha ukusebenzisa iirisithi zephepha "njengobungqina bokuthenga" ngexesha lokuzihlola, ngoko akukho mathandabuzo okuba bahlawulela into nganye ngokomyalelo.I-kiosk kufuneka idityaniswe neprinta ekhawulezayo nethembekileyo yerisithi ye-thermal, efana ne-Epson's EU-m30.Umshicileli ochanekileyo uya kuqinisekisa ukuba abarhwebi abafuni kutyalo-mali eninzi yeeyure zomntu ekugcinweni komshicileli-enyanisweni, i-EU-m30 inenkxaso yokubeka iliso ekude kunye nomsebenzi we-alamu ye-LED, engabonisa isimo semposiso yokusombulula iingxaki ngokukhawuleza kunye nokusombulula ingxaki, ukunciphisa. i-self-service Downtime yokusasazwa kwetheminali.
U-Anzures uthe ii-ISVs kunye nabaphuhlisi besoftware kufuneka basombulule imiceli mngeni yeshishini ezinokuziswa yinkonzo yabo kubathengi babo.Ngokomzekelo, ukudibanisa ikhamera nokuzihlola kunokunceda ekunciphiseni inkcitho———inkqubo ekrelekrele inokuqinisekisa ukuba iimveliso ezikwisikali zibizwa ngexabiso elifanelekileyo ngeponti nganye.Abakhi bezisombululo banokuqwalasela ukongeza abafundi be-RFID ukwenza ukuzijonga kubathengi bevenkile yesebe.
Kwiimeko apho ukunqongophala kwabasebenzi kuqhubeka, ii-kiosks zokuzinceda zinokunceda abathengi bakho balawule amashishini anabasebenzi abambalwa.Ngokhetho lokuzisebenzela, inkqubo yokuphuma ayisekho umthengisi okanye i-cashier yomthengi.Endaweni yoko, umqeshwa wevenkile enye unokulawula iindlela ezininzi zokuphuma ukunceda ukugcwalisa isithuba sokunqongophala kwabasebenzi-kwaye kwangaxeshanye enze abathengi baneliseke ngakumbi ngamaxesha amafutshane okulinda.
Ngokubanzi, iivenkile zegrosari, oosokhemesti, kunye neevenkile zamasebe zifuna ukuguquguquka.Babonelele ngesakhono sokulungelelanisa isisombululo kwiinkqubo zabo kunye nabathengi, kwaye basebenzise inkqubo ye-kiosk yokusebenzela abayisebenzisayo ukongeza uphawu lwabo.
Ukuze kulungiswe izisombululo kunye nokuhlangabezana neemfuno ezintsha, i-Anzures ibona ukuba ii-ISV ezinkulu ziphendula kumazwi abathengi kwaye ziphinde zicinge ngezisombululo ezikhoyo."Bazimisele ukusebenzisa itekhnoloji eyahlukeneyo, njengabafundi be-IR kunye nabafundi bekhowudi ye-QR, ukwenza ukuthengiselana kwabathengi kube lula kwaye kungenamthungo," utshilo.
Nangona kunjalo, wongeze ukuba nangona ukuphuhlisa ii-kiosks zokuzisebenzela kwiivenkile ezithengisa ukutya, iikhemesti, kunye nevenkile yintsimi ekhuphisanayo kakhulu, u-Anzures wabonisa ukuba "ukuba ii-ISV zinento entsha kwaye zenze iimveliso zokuthengisa ezizodwa, zinokukhula."Wathi ii-ISV ezincinci ziqala ukuphazamisa le ntsimi ngokusebenzisa izinto ezintsha, ezifana neenketho zokungaqhagamshelwa usebenzisa izixhobo eziphathwayo zabathengi ukwenza iintlawulo kunye nezisombululo ezisebenzisa ilizwi, okanye ukuhlalisa abasebenzisi ngamaxesha okuphendula okucothayo ukuze abantu abaninzi basebenzise i-kiosks ngokulula.
U-Anzures uthe: "Into endibona abaphuhlisi beyenza kukumamela abathengi ngexesha lohambo lwabo, baqonde iimfuno zabo, kwaye babonelele ngesona sisombululo."
Ii-ISVs kunye nabaphuhlisi besoftware abayila izisombululo ze-kiosk zokuzisebenzela kufuneka bahlale besazi ngentsingiselo yokukhula eya kuchaphazela izisombululo zemfuno yexesha elizayo.U-Anzures uthe i-hardware ye-self-service terminal iya isiba yifashoni ngakumbi kwaye incinci-kwaye incinci ngokwaneleyo ukuba isetyenziswe kwidesktop.Isisombululo esipheleleyo kufuneka sithathele ingqalelo ukuba ivenkile idinga i-hardware enokuphucula umfanekiso wayo.
Iibrendi nazo ziya kuba nomdla ngakumbi kwisoftware enokwenziwa ngokwezifiso eyenza ukuba iivenkile zilawule ngcono amava omthengi.Ukuzisebenzela ngokuqhelekileyo kuthetha ukuba iivenkile zilahlekelwa ngamanqaku okunxibelelana nabathengi, ngoko bafuna iteknoloji enokulawula indlela abathengi abaqhuba ngayo.
I-Anzures ikwakhumbuze ii-ISVs kunye nabaphuhlisi besoftware ukuba ii-kiosks zokuzisebenzela yinxalenye nje enye yeetekhnoloji ezininzi ezisetyenziselwa ukusebenza kunye nokugcina abathengi bexakekile.Ke ngoko, isisombululo osiyileyo kufuneka sikwazi ukudibanisa ngaphandle komthungo kunye nezinye iinkqubo kwindawo ye-IT eguqukayo yevenkile.
UMike wayengumnini wangaphambili wenkampani yophuhliso lwesoftware eneminyaka engaphezu kweshumi yamava okubhala kubaboneleli bezisombululo zeB2B IT.Ungumseki weDevPro Journal.
Ixesha lokuposa: Dec-21-2021